Refund & Cancellation Policy
Last updated: 21/01/2026
1. Payments
All payments made to EP-Entreprise are one-time payments for professional digital services.
2. Refund Eligibility
Refunds may be granted in the following situations:
- Duplicate payments
- Billing errors
- Services not delivered as agreed
Refund requests must be submitted within 7 days of payment.
3. Non-Refundable Services
Refunds are not provided for:
- Services already delivered
- Partial completion of a service
- Requests submitted after the refund window
4. No Automatic Renewals
EP-Entreprise does not charge recurring fees or automatic renewals. Each service must be purchased individually.
5. Refund Processing
Approved refunds are processed within 5–10 business days, depending on the payment provider.
6. Chargebacks
Clients are encouraged to contact us before initiating a chargeback. Unresolved chargebacks may result in service suspension.